17: The Future of Community-Based Care with Intermountain Healthcare

Healthcare is an essential industry, but it has also been known for sometimes being frustratingly slow to evolve, especially in terms of patient experience. But how does an entire industry shift to solve these experience-based issues? Simple, borrow methods from industries that have already done it. This week on You Should Know This, we talk to Rajesh Shrestha, COO of Community-Based Care at Intermountain Healthcare and President and CEO of Castell Health as well as Kevan Mabbutt, Senior VP and Chief Consumer Officer for Intermountain Healthcare, to dive into community-based care, a concept that Intermountain has been spearheading within the industry. Join us as we dive into what community-based care really is, how they’re incorporating lessons from hospitality to achieve it, the impact the pandemic has had and where the future of healthcare is headed! Learn more about Intermountain Healthcare: https://intermountainhealthcare.org Learn more about Castell Health: https://castellhealth.com