17: איך מודדים אימפקט בקרב משתמשים קיימים? (נעה קינד)

from פרודקטיבי - פודקאסט ניהול מוצר מבית Startup for Startup · host Startup for Startup ⚡ by monday.com

כמנהלי מוצר בדרך כלל קל לנו לחשוב על משתמשים חדשים ועל השאלה האם לקוח פוטנציאלי רכש את המוצר והפך ללקוח משלם. אבל מה קורה כשמדובר במשתמשים קיימים? איך אפשר למדוד את הצמיחה של חשבונות אחרי שהיוזרים שילמו בפעם הראשונה על המוצר? השלב הזה בחיי הלקוח מקבל בדרך כלל הרבה פחות פוקוס. התנהגות היוזרים הקיימים משתנה ומסתעפת, מה שהופך את המדידה סביב הצמיחה ליותר מורכבת. בנוסף מדובר בתקופה ארוכה יותר של מדידה, חודשים ויותר כשמדובר בחידוש המנוי ושנים לעיתים כשמדובר בצמיחה בתוך הארגון. אז השבוע בפרק רן ארז מדבר עם נועה קינד, Growth Product Group Manager במאנדיי, על מנועי הצמיחה של חשבונות קיימים, איך יוצרים פוקוס באזורים הנכונים, ועל מציאת אינדיקטורים בטווח זמן קצר יחסית שיעזרו לנו לקבל החלטות נכונות. הפרק הוקלט באירוע ״איך מגדירים ומודדים הצלחה״ שהתקיים מול קהל. See omnystudio.com/listener for privacy information.

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