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171: Michael Gale: The ship we were part of building is no longer relevant episode artwork

EPISODE · May 2, 2018 · 33 MIN

171: Michael Gale: The ship we were part of building is no longer relevant

from Fast Leader Show | Customer Experience Leadership

Michael Gale owned a number of trademarks on journey mapping when they built the methodology 14 years ago. But now he has to admit it’s no longer relevant because you can’t fit a journey map into a world of moments. With organizations now needing to digitally transform and customers being in complete control, Michael explains you must think and do things differently.

What this episode covers

Michael Gale owned a number of trademarks on journey mapping when they built the methodology 14 years ago. But now he has to admit it’s no longer relevant because you can’t fit a journey map into a world of moments. With organizations now needing to digitally transform and customers being in complete control, Michael explains you must think and do things differently.

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171: Michael Gale: The ship we were part of building is no longer relevant

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How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 33 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on May 2, 2018.

What is this episode about?

Michael Gale owned a number of trademarks on journey mapping when they built the methodology 14 years ago. But now he has to admit it’s no longer relevant because you can’t fit a journey map into a world of moments. With organizations now needing to...

Can I download this Fast Leader Show | Customer Experience Leadership episode?

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