171: This Podcast in 2017

Are you ready for 2017? Adam and Jeannie share some announcements about what’s coming to Crack the Customer Code this year. Announcing exciting changes for the new year! We’ve had a long holiday season, but we’re back! And to kick off the new year, we’re announcing some changes to our podcast. Don’t worry - we’re still the same podcast you know and love… but better! We’ve been listening to our fans, and we’ve decided to bring you more of what you like and some new things you've been asking for. Adam and Jeannie have been working hard to bring you an exciting lineup of guests, expert tips and more. What else is changing this year? We couldn’t wait to tell you about it, and we recorded a special episode to fill you in. Listen in! Related Content Customers That Stick® post, 3 Areas to Focus your Customer Experience in 2017 360Connext® post, 3 Powerful No-Sweat Customer Experience Quick Fixes Episode 100: Customer Service 100 Years Ago Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com. Take care of yourself and take care of your customers.