172 - Dr Misty McNeill Learning from Disney

This episode is not what I initially set out to produce, but I'm so glad the first 20-minutes of my conversation with Dr Misty McNeill from Prairie Path Foot & Ankle Clinic in Elmhurst, Illinois, took a deviation from the original topic. Dr Misty McNeill was invited onto the podcast to discuss her transition from employee to business owner and then from business owner to employee. It's a great story, and we did discuss it, but only after talking about our love and learnings from Disney first. Because these two topics are vastly different, I thought they each deserved a separate episode, so this week's episode is about Learning from Disney and next week, you'll get the story behind Dr McNeill's career. Topics Discussed: Creating raving fans Disney refers to all employees as Cast Members because everyone plays a part in the success of Disney. Disney treats their cast members so well; it trickles down to the customers. All trainees wear a badge that says Earning My Ears. At Misty's podiatry business, her trainees wear a badge that says Taking My First Steps. Disney makes waiting in line fun. Disney sets standards that apply to everyone in the company, even the bosses. Book recommendation: Be Our Guest If you have any questions about this episode, one-on-one business coaching, please email me at [email protected], and we can arrange a quick ZOOM call to see if we're a good fit. Youtube Please subscribe to my Youtube channel, Tyson E Franklin - Podiatry Business Coach, and click on the bell icon to inform you whenever a new video is uploaded. Competitive Advantage If you're looking for a competitive advantage over other podiatrists in your area, please visit my EVENTS PAGE, and consider joining the Podiatry Business Owners Club on Facebook. 12-Week Podiatry Business Reboot To learn more about the next group coaching program, please visit https://www.tysonfranklin.com/Coaching/REBOOT.