173. Supplier experience management

Guest Name: Ragnar Lorentzen, Chief Commercial Officer at HICX Language: English, Publication date: April, 29. 2022 Ragnar Lorentzen is Chief Commercial Officer of HICX. Ragnar joined in October 2018 and leads the sales, pre-sales, business development and alliances teams and overseas commercial strategy, process and performance. Ragnar chairs the newly formed Supplier Experience Community. This is a forum in which procurement technology leaders can share ideas, interact and learn how to become supplier centric, to aid digital transformation. Prior to HICX Ragnar was part of the founding management team of Procurement Leaders’ research and advisory business and led the business unit growth to over 500 clients. He holds a Bachelor of Science in International Business from Norwegian Business School and an MBA from Durham University and is a regular contributor at Procurement and Supply Chain events. Ragnar lives in London his with wife and 3 young children and loves spending time outdoors, exercising or reading.   Here are some of the highlights from the podcast: It’s no secret that supplier data is an ongoing challenge for large multi-national manufacturers. Could you expand on this data challenge? What does bad data look like, and how does it impact organizations and their suppliers? HICX is pioneering the Supplier Experience Management movement. Could you please explain what this entails? How does Supplier Experience Management (SEM) differ from Supplier Relationship Management (SRM) ? Connect with himr on Linkedin: https://www.linkedin.com/in/ragnar-lorentzen/