176. Debriefing After Challenging Situations with Mary Graham & Becky Potter

Have you ever had an incident at your library and wondered how you could do more afterwards than just try to shake it off? On this show, Mary Graham, Service Delivery Manager, and Becky Potter, Library Experience Supervisor, with Calgary Public Library, talk about Debriefing After Challenging Situations. Timely and flexible debriefing can help staff deal with challenging situations. On this show, you'll hear why and how.