177: What’s with all the friction? A chat with Roger Dooley

from The Business Storytelling Podcast · host Trappe Digital LLC

Roger wrote “Friction” and talked to me about why friction needs to disappear in customer experience and also internally on processes and workflows. Friction is costing us revenue even. Grab his book here: https://amzn.to/3FhCPsC

Episode metadata supplied by the publisher feed · Published Aug 6, 2020

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177: What’s with all the friction? A chat with Roger Dooley

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