179. Karrie Ketchum — Resolving Conflict in the Workplace and Beyond

Season 6 Episode 22: In this episode, Pete Codella, managing director of business services at the Governor's Office of Economic Opportunity, talks with Karrie Ketchum, executive director of Utah Dispute Resolution. Ketchum discusses her professional journey and the significance of conflict resolution in various sectors. She recounts her experience growing up in Utah and her varied career path, which began as a paralegal in bankruptcy and real estate law. She then co-founded a commercial door business with her husband. Later, she transitioned into mediation, becoming a court-rostered mediator and eventually the executive director of Utah Dispute Resolution. She highlights her work in family mediation, her contributions to training new mediators, and the personal satisfaction she derives from her role. Ketchum elaborates on the services and programs offered by Utah Dispute Resolution, including conflict resolution training for diverse organizations and community groups. She emphasizes the significance of effective communication and active listening in resolving conflicts. She also touches on the impact of workplace conflict, advocating for regular conflict resolution training to foster a healthy work environment and more.