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EPISODE · Jan 21, 2022 · 48 MIN

18. Impacting the Customer Experience Through Data Analytics

from TECHtonic: Trends in Technology and Services

Thomas Lah talks to Emma Sopadjieva, Head of Customer Experience Analytics, about how ServiceNow leverages data analytics to simplify the customer experience and keep their customers happy.

What this episode covers

Thomas Lah talks to Emma Sopadjieva, Head of Customer Experience Analytics, about how ServiceNow leverages data analytics to simplify the customer experience and keep their customers happy.

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18. Impacting the Customer Experience Through Data Analytics

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Frequently Asked Questions

How long is this episode of TECHtonic: Trends in Technology and Services?

This episode is 48 minutes long.

When was this TECHtonic: Trends in Technology and Services episode published?

This episode was published on January 21, 2022.

What is this episode about?

Thomas Lah talks to Emma Sopadjieva, Head of Customer Experience Analytics, about how ServiceNow leverages data analytics to simplify the customer experience and keep their customers happy.

Can I download this TECHtonic: Trends in Technology and Services episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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