182: Creating Standard Operating Procedures that Actually Work with Kelli Segretto

Welcome Closers!In this episode of Profitable Property Management, host Jordan talks with operations expert Kelli Segreto about her unique career journey and insights into multifamily vs single family management. They discuss best practices around creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. Kelli also provides perspective on useful versus overkill automation and the future of integrated property management software.[00:01:00] Kelli shares her background starting in property management as a contractor[00:02:30] Kelli compares single family versus multifamily management[00:08:00] They discuss incentives and optimizing for resident experience[00:16:15] Kelli talks about policies to drive owner-PM alignment[00:21:15] Approaches for handling owner maintenance requests[00:33:10] Kelli discusses the value of standardized, digitized processes[00:44:00] Perspective on useful versus overkill automation[00:55:30] Kelli shares her vision for integrated property management softwareKelli Segreto's website: https://ksegretto.comWe hope you enjoyed this episode! Be sure to subscribe on your favorite podcast platform to get new episodes as soon as they release.