183: Navigating Employee Feedback for Positive Change with Matt R. Vance

How can you maximise employee engagement by leveraging feedback loops?In this episode, we had the pleasure of hosting the brilliant Matt R. Vance, an expert in employee feedback and online reviews. Matt shared some invaluable tips and strategies on how to harness the power of employee feedback to create a happier and more productive workplace. One of the standout ideas he emphasised was the importance of having strong internal feedback mechanisms in place. By addressing employee concerns privately, we can prevent unnecessary drama and protect both the employee and the company's reputation. On the note of feedback, Matt shed light on his expertise in managing online reviews. He shared his unique techniques and strategies in optimising both customer and employee feedback to enhance business outcomes. By actively engaging with user-generated content, businesses can showcase their care for customers, job seekers, and employees alike. Furthermore, Matt introduced us to his software, Mobrium, which streamlines the employer review cycle and offers a free service of conducting an employer reputation audit. This tool is a game-changer for businesses looking to improve their online reputation and strengthen their company culture. Lastly, Matt left us with a reminder to proactively ask for feedback and not rely solely on the hope of positive experiences generating goodwill. By making it easier for individuals to share their feedback and lowering barriers to participation, we can create a more accurate and representative sample of employee experiences. After all, their voices matter!The main points throughout this podcast include:the importance of promptly responding and taking every suggestion seriouslyThe difference between internal and external/ public feedbackthe importance of having strong internal feedback mechanisms in placethe employer review cycleproactively ask for feedback Connect with MattWebsite https://www.thecultureprofit.com/ LinkedIn https://www.linkedin.com/in/mattrvance/ Twitter https://twitter.com/MattRVance TikTok https://www.tiktok.com/@thecultureprofit YouTube https://www.youtube.com/@TheCultureProfit  Do you have any feedback or thoughts on this discussion? If so, please connect with Aoife via the links below and let her know. Aoife would love to hear from you!Connect with Happier at Work host Aoife O’Brien:Website: https://happieratwork.ie LinkedIn: https://www.linkedin.com/in/aoifemobrien/ Twitter: https://twitter.com/HappierAtWorkHQ Instagram: https://www.instagram.com/happieratwork.ie/ Facebook: https://www.facebook.com/happieratwork.ieYouTube: https://www.youtube.com/@HappierAtWorkHQ