183: Process Automation For the Masses w/ Todd Ortscheid

Welcome Closers!In this episode of Profitable Property Management, Jordan interviews Todd Ortscheid, property management expert and consultant. They discuss Todd's journey in the industry, best practices for systematizing and automating property management processes, hiring and managing staff, industry trends, and more.Key Topics Discussed:Todd's background and transition into consultingThe benefits and challenges of consultingQualifying good consulting clientsThe hours required to build efficient processesProperty management software optionsIntegrations for automationGetting team buy-in on using systemsCreating effective processes and checklistsGathering staff feedback on processesSetting client expectations for automationHiring slowly and firing quicklyPersonality testing for putting people in the right rolesHandling difficult conversations and conflictMaintaining community and transparency as the industry growsRelevant Links:PM Assist: https://www.pmassist.net/Revolution Rental Management: https://www.revolutionrentalmanagement.comThinking Fast and Slow by Daniel Kahneman: https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555Profit Coach: https://profitcoach.com/RentScale: https://rentscale.comKey Moments:4:34 - Trying different systems before landing on LeadSimple21:05 - Estimating hours required to build efficient processes37:58 - The importance of personality testing in hiring44:43 - Valuing honesty and authenticity in business48:13 - The potential impact of creating industry standardsSubscribe on YouTube for Additional Content:If you enjoyed this episode, be sure to subscribe to Profitable Property Management on YouTube. There you’ll find videos and further insights to help take your rental business to the next level.