$184M in Insurance Claims: What Public Adjusters DON’T Tell You | Jack Hanks

In this episode, Dmitry talks to Jack Hanks, CEO of VPA Public Claims Adjusting.00:00 – Intro01:36 – Managing $184 Million in Claims03:12 – Puerto Rico’s 7-Year Insurance Battle04:37 – Growing Without Losing the Personal Touch06:07 – Hurricane Prep: How to Handle 2,000 Claims in Months07:18 – Standing Out After the Storm08:13 – When to Say “No” to a Claim11:02 – Garbage Claims Are Killing the Industry12:07 – Florida’s Roofing Crisis Explained13:23 – How Insurance Changed Since the 90s15:59 – The McKinsey Report That Changed Everything18:00 – Tech in Claims: Friend or Foe?20:14 – Desk Adjusters vs. Field Adjusters22:08 – Contractor vs. Public Adjuster: Which is Better Now?23:42 – The Million-Dollar “UPPA” Lawsuit26:10 – Why These Laws Hurt Homeowners Most28:00 – Bad Apples & Self-Policing the Industry31:36 – Big Data & Carrier Strategies32:52 – Why I Left Contracting for Public Adjusting35:12 – Finding the Right People for the Right Seats36:47 – The Toughest Claims We’ve Faced39:16 – Setting Client Boundaries Without Losing Empathy41:08 – Keeping Clients Calm During Long Claims42:39 – Lessons from My Early Career45:20 – Why Rest & Vacations Boost Business46:27 – Advice to My Younger Self47:53 – The Wildest Things Insurance Companies Do50:32 – The Biggest Lies Carriers Tell Clients52:10 – David vs. Goliath: From $118K to $6.9MPodcast and Business Requests: https://dmitrylipinskiy.com/Dmitry’s Mentorship Program: https://www.mymarketingfitness.com/