#187 The Relationship Between CMO and CFO with Alan Gonsenhauser, Founder and CEO at Demand Revenue

Kevin Appleby and Alan Gonsenhauser discuss the importance of collaboration between CMOs and CFOs in aligning metrics and growth strategies. They emphasize the need for a common understanding of modern marketing and its value to the organization, as well as establishing a customer culture within the business. They also discuss the importance of using data to drive business growth, including predictive KPIs, measuring and optimizing customer lifetime value and retention, and aligning marketing strategies with financial objectives. Cross-functional alignment and clarity on what marketing is not going to focus on are also highlighted as key to growth. Key topics covered include: The importance of collaboration between CMOs and CFOs in areas like setting KPIs and metrics, measuring marketing ROI, optimizing marketing spend, and managing risks.  The evolving roles of CMOs and CFOs, and how they can strengthen their relationship by understanding each other’s perspectives.  The importance of customer-led growth strategies and metrics like Net Promoter Score in driving long-term value.  Developing marketing strategies that consider both short-term and long-term budget planning for growth and profitability.  Understanding different personality types and communication styles to improve collaboration across teams.  How finance and marketing functions can work together to establish a shared understanding of success and a customer-led culture. https://youtu.be/xdioRCNweGY Links Alan Gonsenhauser on LinkedIn Kevin Appleby on LinkedIn GrowCFO Mentoring Timestamps 0:00-0:12 – Introduction 0:12-0:48 – Alan Gonsenhauser introduces himself and his background 0:48-1:06 – Alan Gonsenhauser discusses the relationship between CMOs and CFOs 1:06-1:20 – Kevin Appleby asks about measuring marketing ROI  1:20-5:10 – Alan Gonsenhauser outlines 5 areas of CMO-CFO collaboration and discusses customer-led growth 5:10-5:56 – Kevin Appleby and Alan Gonsenhauser discuss KPIs vs key results indicators 5:56-7:34 – Alan Gonsenhauser distinguishes different types of metrics 7:34-10:24 – Discussion on Net Promoter Score and customer satisfaction 10:24-12:23 – Collaboration on growth strategies, budget planning and cost-cutting 12:23-14:10 – Alignment across functions and saying no in strategy 14:10-16:23 – Zero-based budgeting and turnaround strategies 16:23-18:13 – Leveraging customer data and investment areas 18:13-19:26 – Additional growth levers and productivity 19:26-21:01 – Evolving CMO and CFO roles  21:01-23:37 – Strengthening CMO-CFO relationship and customer culture 23:37-25:03 – Finance team adopting customer-led mindset 25:03-31:39 – Personality types, communication styles and presentations 31:39-34:05 – Becoming a successful CMO or CFO Find out more about GrowCFO If you enjoyed this podcast, you can subscribe to the GrowCFO Show with your favourite podcast app. The GrowCFO show is listed in the Apple podcast directory, Google Podcasts, Spotify and many others. Why not subscribe there today? That way, you never miss an episode. GrowCFO is a great place to extend your professional network. Join GrowCFO as a free member today and participate in our regular networking events and webinars.  Premium members can also access our extensive training centre and CFO Digital Toolkit. You can enrol in our flagship Future CFO or Finance Leader programmes here. You can find out more and join today at growcfo.net