188: Regulating Resident Experience - Transparency and Choice with Thad Tarkington

In this episode of the Profitable Property Management Podcast, host Jordan interviews guest Thad Tarkington, co-founder and CEO of Second Nature, about his experience in the property management industry over the past decade. They discuss changes Thad has observed, thoughts on regulation, the importance of transparency and choice for residents, adapting services based on property manager needs, navigating stress, and more.Topics/Guest and Resources:Guest: Thad Tarkington, Co-Founder & CEO of Second NatureIndustry changes over the past decade - increased professionalization, new solutions & awarenessRegulation - the need for transparency, accountability and resident choiceTailoring resident benefits & services to solve problems for propertiesIntegrations between property management softwareManaging stress and finding meaning in your workSecond Nature https://www.secondnature.comhttps://www.linkedin.com/in/ttarkingtonhttps://www.profitablepropertymanagement.comKey Moments:2:20 - Thad provides background on himself and Second Nature14:17 - How the industry has progressed over the past decade29:04 - Solving highly emotional resident issues like pest control31:24 - Designing a flexible system for residents to customize services42:34 - Jordan's view that stress comes from wanting things to be different47:51 - Thad on finding personal fulfillment and advancing the industryGet access to the video version of this podcast episode and subscribe for additional content on property management strategies and insights by Jordan and guests by subscribing on our YouTube channel. Search Profitable Property Management Podcast on YouTube to find us and join!