#188: Zero Punchlist Policy & Business Process Hacks with Jeff Sawyer

What you'll learn from this construction podcast episode with Jeff Sawyer of TruNorth Construction: - How unhappy customers can be a symptom of gaps in your processes. - How Jeff's team uses TQM, total quality management, to make customers happier and get buy in from his team. - How Jeff looks at red flags and flaws in his processes. - We go deep into how to create processes for your business, and Jeff's advice for how and where to get started. - Jeff's unconventional approach to punchlists. - Great way to say thank you at the end of a project.   How to connect with Jeff Sawyer: http://www.trunorthconstruction.com Resources mentioned in this construction podcast episode: LL Flooring - http://www.llflooring.com/pro Apparatus Contractor Services - http://www.goapparatus.com CoConstruct Software - http://www.constructionleadingedge.com/coconstruct Get Paid for Estimates  - https://buildermasterclass.com/script