19. Chris Voss on Putting Problems in Perspective

Chris Voss was the lead international kidnapping negotiator for the FBI, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. Chris is now CEO and Founder of The Black Swan Group where he teaches negotiation and tactical empathy to thousands of women and men around the world. He is author of the bestselling book Never Split the Difference: Negotiating As If Your Life Depended On It.

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19. Chris Voss on Putting Problems in Perspective

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