19. Founder & Digital Experience Strategist Mary Brodie on CX, Risk in Staff & Project Management

In this conversation, Cee Ng and Mary Brodie explore the intricacies of digital experience strategies, emphasizing the importance of people and emotional connections in business. They discuss the similarities and differences between startups and Fortune 500 companies, the significance of customer journeys, and the role of community and trust in marketing. The dialogue highlights the necessity of listening to feedback, building consensus within teams, and the impact of empathy on customer engagement. Mary Brodie and Cee Ng explore the complexities of team dynamics, communication, and the human element in B2B sales. They discuss the importance of creating a safe space for honest conversations, the necessity of acceptance within teams, and the challenges faced by startups in navigating legal and procurement processes. The dialogue emphasizes the significance of understanding roles, building trust with investors, and leveraging community for startup success. They also highlight the critical role of CRM systems in managing customer relationships and the need for effective communication strategies in sales.