#19 No Capes Required: How Kroger's Captain America Team Got Superpowers

What do you get when you combine 16 monitoring tools, constant war room calls, and app chaos? For Kroger, it was a nightmare—until they flipped the script with Dynatrace. In this episode of Thriving in Ambiguity, I walk you through Kroger's real-world transformation, featuring insights from Jay Cotton, their lead performance engineer. You'll hear how their "Captain America Team" ditched the noise, tamed complexity, and became IT superheroes using AI-powered observability. We explore: How support tickets dropped from 700 to 7 a week What one agent can do across a hybrid cloud environment Why observability isn't just monitoring—it's innovation fuel The power of Davis AI, Smartscape, and PurePath in action   Whether you're in state government, higher ed, or enterprise IT, this story proves there's a smarter, faster way to manage your apps—and get some sleep while you're at it. 🎧 Subscribe to hear what's next: Digital Experience Monitoring, including session replay, RUM, synthetic monitoring, and more.