19 - The One Class We'd Actually Take

In this episode, the hosts discuss their personal learning interests and the training needs of maintenance professionals. They emphasize the importance of soft skills, particularly communication, and the need for training programs to address these gaps. The conversation also touches on generational differences in the workforce and the significance of asking the right questions in maintenance roles.The importance of continuous learning in the maintenance industry.Cognitive bias affects decision-making and should be studied.Marketing skills are essential for promoting services effectively.Understanding generational differences can improve workplace dynamics.Asking better questions leads to better troubleshooting.Communication skills are critical for maintenance professionals.Soft skills are often overlooked in training programs.Budgeting should focus on understanding the why, not just the how.Effective communication can de-escalate resident issues.Identifying training gaps is essential for industry growth.00:00 Introduction and Context01:37 Personal Learning Aspirations08:50 Training Needs for Maintenance Professionals17:06 The Importance of Communication Skills24:51 Identifying Gaps in Training Programs🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠www.multifamilymedianetwork.com⁠ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement