#19 ユーザーを理解したカスタマーサポートの重要性

from CEREAL TALK / シリアルトーク · host CEREAL TALK / シリアルトーク

CEREAL TALKのニュースレターはこちら https://cerealtalk.jp/ ザッポスのカスタマーサポート伝説 / ペットフードChewyのCSチーム / 日本のCSっていいよね / 住んでる地域の店員さんが直接サポートしてくれる / レモネードから誕生日のお祝い / Gary Vaynerchuk「CSは、コストセンターではなく、マーケティング」 / Nativeの初期CSは社長だった / パーソナライズされた体験 / NotionのTikTok ＜参照リンク＞・The Lowdown On Zappos’ Customer Service | Zappos Culture Blog https://www.zappos.com/about/stories/lowdown-customer-service ・Chewy https://www.chewy.com/ ・Lemonadeのケーキ体験 https://twitter.com/mkobach/status/1235765257886478336 ・Gary Vaynerchukさん https://twitter.com/garyvee ・#notion Hashtag Videos on TikTok https://www.tiktok.com/tag/notion ＜メンバー＞沼田雄二朗（Founder of objcts.io） https://twitter.com/Numauer 宮武徹郎（Director of OffTopic） https://twitter.com/tmiyatake1 草野美木（Editor in Chief of OffTopic） https://twitter.com/mikikusano OP Music: Epidemic Sound

What this episode covers

CEREAL TALKのニュースレターはこちら https://cerealtalk.jp/ ザッポスのカスタマーサポート伝説 / ペットフードChewyのCSチーム / 日本のCSっていいよね / 住んでる地域の店員さんが直接サポートしてくれる / レモネードから誕生日のお祝い / Gary Vaynerchuk「CSは、コストセンターではなく、マーケティング」 / Nativeの初期CSは社長だった / パーソナライズされた体験 / NotionのTikTok ＜参照リンク＞・The Lowdown On Zappos’ Customer Service | Zappos Culture Blog https://www.zappos.com/about/stories/lowdown-customer-service ・Chewy https://www.chewy.com/ ・Lemonadeのケーキ体験 https://twitter.com/mkobach/status/1235765257886478336 ・Gary Vaynerchukさん https://twitter.com/garyvee ・#notion Hashtag Videos on TikTok https://www.tiktok.com/tag/notion ＜メンバー＞沼田雄二朗（Founder of objcts.io） https://twitter.com/Numauer 宮武徹郎（Director of OffTopic） https://twitter.com/tmiyatake1 草野美木（Editor in Chief of OffTopic） https://twitter.com/mikikusano OP Music: Epidemic Sound

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#19 ユーザーを理解したカスタマーサポートの重要性

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This episode was published on July 11, 2021.

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