190: Ralph Welborn: What role do we play in business ecosystems

from Fast Leader Show | Customer Experience Leadership

Ralph Welborn was working on a wicked problem with the Department of Defense, CEO’s, and Chief Security Officers of many different organizations. He had to get them all to be in service to fight the bad guys. Ralph now takes the lessons he learned to move beyond customer-centricity to ecosystem engagement.

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This episode is 34 minutes long.

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This episode was published on September 12, 2018.

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