193. Customer service experience

Guest Name: Ramit Maharjan, Head of Customer Service Experience IMEA at Henkel, Language: English, Publication date: March, 11. 2023 Ramit has over two decades of experience in various facets of Supply Chain leadership. He has led SCM operations in country clusters within IMEA/ APAC regions and has also worked in Europe managing global Business Transformation projects.  He received Lean Six Sigma Black Belt certification while working with GE and A3 certification at Henkel. He has exposure to multiple business cycles – growth, maturity and restructuring. Ramit is a published author and sought after speaker at various international forums. He is passionate about the topics of Leadership and Supply Chain. A highlights questions: From the supply chain’s perspective, what is the meaning of customer service? And how do you see the evolution of customer service? How can we manage the CSE (Customer service expectation)? What are some key factors to be considered? How to use CS (Customer service) to enhance the performance of supply chain management? Talking a bit on tools & technology, what would you think about the role of technology in the customer service?  Connect with Ramit on Linkedin here.