#193 Handling crisis effectively with the Crisis Prevention Institute

With conflicts around health and safety likely to escalate as we head into the holiday season, the NRF Foundation recently released training credentials in retail operations and customer conflict prevention to arm frontline employees with the skills they need to better manage health and safety, for both themselves and customers, and resolve customer conflicts. The Customer Conflict Prevention Training in partnership with the Crisis Prevention Institute will train customer-facing retail employees on how to identify signs of conflict, minimize risk, and effectively de-escalate if needed. Susan Driscoll is the president of the Crisis Prevention Institute, where she oversees design, instruction, and training, among many other operations at CPI. Today, she joins us on the Retail Gets Real podcast to discuss how the foundation's new training credentials will give retail workers the tools to promote safety and the confidence to operate efficiently during the pandemic. Learn more at retailgetsreal.com.