#194 Who Does What, Who Answers, and Who Just Needs to Know

Send us Fan MailA household runs on clarity, not effort. So does a practice. Most performance problems in independent practices are clarity problems: somebody thought somebody else was handling it. This episode builds the RACI model (Responsible, Accountable, Consulted, Informed) into your billing workflow and your hiring. What RACI actually means.  Four roles, each assigned to a person for a task, with one hard rule: never more than one Accountable person. If two people are accountable, nobody is. Mapping RACI to your practice.  A denial slips through when the billing manager assumes the front desk verified eligibility and the front desk assumes the billing manager caught it at scrubbing. With RACI, every role is named and the gap disappears. An unowned weekly denial review at a $350K-a-month practice can run 3 to 5 percent above its potential clean claim rate, $10,500 to $17,500 a month lost in a gap nobody owned. Hiring into the RACI structure.  Define the RACI role before the job description. A person wired to execute will struggle in an Accountable seat that requires sitting with ambiguity. That is a role mismatch, not a character flaw.Three actions this week Map the RACI for your weekly denial review (if you cannot name the Accountable person in thirty seconds, the task has no owner). Audit your current team against the RACI role definitions: right role, right wiring? Use RACI in your next hire, before you write the job description. Resources 30-Day Revenue Recovery Plan (primary): eligibility.natrevmd.com/nrc/-30day-revenue-recovery-plan Book a call with Heather: calendly.com/heather-natrevmd Payment Posting Audit Checklist (supporting): eligibility.natrevmd.com/payment-posting-checklist Referenced: The Five Dysfunctions of a Team by Patrick Lencioni; High Output Management by Andy Grove.