#2 - Customer Experience - Debate no Café

What this episode covers

#CustomerExperience #CX #KPI Quais são as tendências do setor? Quais são as competências que um profissional deve ter para trabalhar nesta área? Como realizar a escalabilidade de uma ótima experiência? * * * EPISÓDIO 2 * * * O nosso convidado deste episódio é o Anderson Lopes. O Anderson atualmente é Gerente Sênior de CX na 99 e tem passagens também por empresas como Vivo, Nextel e Claro. E trabalha há mais de 10 anos para transformar a experiência dos clientes. Segundo o Anderson: “Customer Experience ou a Experiência do Consumidor tenta metrificar todas as interações, toda satisfação, toda experiência do consumidor em todas as interações que ele tem com uma empresa.” Neste vídeo você vai entender a diferença entre Customer Experience (CX) e Central de Atendimento. Vamos abordar também temas como #reputação e #percepção da marca. Falaremos também sobre “CulturaOrganizacional e “EmployeeExperience. * * * * * * Você também pode ler nossos artigos no site do Debate no Café: https://www.debatenocafe.com.br/ Estamos nas principais redes sociais. Siga a gente lá: LinkedIn: https://www.linkedin.com/company/debatenocafe Instagram: https://www.instagram.com/debatenocafe Twitter: https://twitter.com/debatenocafe Inscreva-se no YouTube: https://www.youtube.com/channel/UCryXV9gKIUUN6QbBRy1NBkg Estamos nas principais plataformas de Podcast: Spotify: https://open.spotify.com/show/0cP82iqAN9C4Cq8xVm8nX4?si=f5e3W_rzR7mRJsjdQUvlnQ&dl_branch=1 SoundCloud: https://soundcloud.com/debatenocafe Google Podcast: Debate no Café (google.com) Amazon Music: https://music.amazon.com.br/podcasts/c13cefb1-0eb0-4049-9b98-561b519d4cf3/DEBATE-NO-CAF O Debate no Café é apresentado por: Márcio Oliveira (https://www.linkedin.com/in/marciooliveira71/) e Thiago Pierozzi (https://www.linkedin.com/in/thiagomistropierozzi/) Caso queira falar com o Debate no Café envie seu email direto para [email protected] Envie sugestões de assuntos e convidados. Perguntas. Dúvidas. Ficaremos felizes em poder ajudá-lo.

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Frequently Asked Questions

How long is this episode of Debate no Café?

This episode is 48 minutes long.

When was this Debate no Café episode published?

This episode was published on July 19, 2021.

What is this episode about?

#CustomerExperience #CX #KPI Quais são as tendências do setor? Quais são as competências que um profissional deve ter para trabalhar nesta área? Como realizar a escalabilidade de uma ótima experiência? * * * EPISÓDIO 2 * * * O nosso convidado...

Can I download this Debate no Café episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.