2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)

from NN/G UX Podcast · host Nielsen Norman Group

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye.  Resources cited in this episode: NN/g Instagram: @nngux  Service Blueprinting (full-day course) Design Thinking is Like Cooking (2 min video) UX Roadmaps (full-day course) UX Roadmaps: Definition and Components (free article) Sarah's NN/g Articles and Videos (bio page) Also related: Brené on Comparative Suffering, the 50/50 Myth, and Settling the Ball (Unlocking Us with Brené Brown podcast episode)

Episode metadata supplied by the publisher feed · Published Sep 4, 2020

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2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)

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