2. Mike Pratt, Vice-Chancellor UWS, Customer Service Commissioner NSW, CEO NAB, BNZ, Bank of Melbourne, Standard & Chartered North Asia

"He (Don Argus AO) said to me that if I was going to get to General Manager and beyond, CEO potentially, you have got to learn how to deal with people and I want you to have a good academic base and then we'll overlay it with experience."   In this episode, you'll hear from Mike Pratt AM, Secretary of Treasury in the NSW Government, on being well prepared, disciplined, transparent and keeping integrity in everything you do. Mike is the NSW Customer Service Commissioner leading major service reform across the NSW Government. He is also Deputy Chancellor of Western Sydney University (WSU), Non-Executive Director of Credit Union Australia, Non-Executive Director of TAL and Deputy Chair of iCare. He is also the Former Chairman of Bennelong Funds Management (recently retired there after 5 years), former President of the Australian Institute of Banking & Finance and inaugural joint President of Finsia. His previous roles include CEO of NAB Australia, CEO of Consumer and SME Banking, North East Asia, with Standard Chartered Bank. He was also Group Executive of Westpac Business & Consumer Banking, CEO of Bank of New Zealand and CEO of Bank of Melbourne. Previous directorships include Non-Executive Director of MasterCard International Inc, New York, Non-Executive Director of MasterCard, Asia Pacific, Non-Executive Director of BT Financial Services, Chairman of Shenzen Credit. We talk all about: Why lifelong learning, including learning about yourself, is a critical discipline; The moments of truth when applying your core values; Celebrating success; and Having a network of people throughout the organisation. Connecting with Mike Pratt AM You can connect with Mike via LinkedIn. Books and resources Leading Change – by John Kotter The Long Walk to Freedom – by Nelson Mandela The Service Profit Chain – by Heskett and Sasser Mike nominated Plan International for his charity and I have donated $250 in his name. Follow Chief Maker 📝 Get my free Finish Strong monthly newsletter with insanely valuable career tips 👍 Follow Chief Maker on LinkedIn or Instagram 📈 Join the waitlist for the Chief Maker MiniMBA 🎓 Take one of the Chief Maker Academy courses 🍏 Subscribe for free to The Inner Chief podcast on Apple Podcasts 🎵 Subscribe for free to The Inner Chief podcast on Spotify 🎬 Subscribe for free to the Chief Maker YouTube channel 🤝 Connect with the Chief Maker