2 Nov: Future-Proofing Hospitality: AI in MGM Resorts, Loyalty for Repeat Guests, and 2025 Travel Trends

In this edition of The Hospitality Briefing, several notable topics stand out in the hospitality and travel industry. The U.S. travel industry, experiencing a tempered growth rate in digital ad spending, anticipates a cyclical increase by 2026. Independent hotels are focusing on loyalty programs that emphasize personalization, which reduces acquisition costs and drives repeat business. Concurrently, HTG’s Barista Tech provides businesses with streamlined coffee service solutions, addressing the demand for high-quality equipment paired with comprehensive support from initial consultations through to maintenance. Priceline’s 2025 Trend Report highlights emerging travel preferences, particularly among younger demographics. Trends like "Awayborhoods" and "digital detox" are reshaping tourism, alongside experiences like "Star Trekking" to prominent stargazing locations. Meanwhile, PPDS is revolutionizing hotel TV experiences by introducing LG Channels, allowing guests to stream diverse content without added hardware costs, enhancing in-room entertainment. MGM Resorts, in partnership with Microsoft, IBM, and Workday, is pioneering AI-driven learning to foster employee development and career growth within the hospitality sector. This episode also examines the need for hoteliers to embrace lean, data-driven revenue management approaches, as advocated by Demand Calendar, to overcome operational silos and maximize profitability.