#2 - Opening $6M Restaurants & Fixing Broken Teams | Vince Kassay

He’s opened restaurants that printed millions, coached teams out of chaos, and still managed to let his website expire.This episode of the Vilardi Digital Podcast features Vince Kassay—an operator, mentor, and guy who’s been in the hospitality game long enough to spot BS from across the dining room.We talk about:What actually kills culture in restaurants (it’s not what you think)Why most consultants don’t fix anythingThe myth of “great customer service” in 2025Real stories from Carrabba’s to $6M restaurant openingsHow to lead without pretending you have all the answersThere’s no script here. Just two guys who’ve worked the floor, trained people, and still care about doing things the right way—even when it’s messy.🎙️ Watch. Subscribe. Or don’t. Just don’t fake it.Chapters00:00 – Intro03:40 – Early days at Carrabba’s08:15 – Opening a monster restaurant with Whiskey Cake13:30 – Systems vs chaos18:10 – Coaching people who are stuck24:50 – Customer service is dead?30:00 – Digital presence = business reputation34:00 – Lightning round38:00 – Final truth bomb#VilardiDigitalPodcast #HospitalityRealTalk #RestaurantLife #LeadershipWithoutBuzzwords #VinceKassay #NoFluff #CreativeLeadership #TampaPodcast #OperatorEnergy #PodcastStudioVibesSend us Fan MailSupport the showThe Vilardi Digital Podcast is recorded and produced at Vilardi Digital Studios in Trinity, FL; where bold stories and big ideas come to life. New episodes drop weekly/monthly.Follow & Connect:Instagram: @vilardidigitalTikTok: @vilardidigitalYouTube: Vilardi DigitalWebsite: www.vilardidigital.com🎧 Want to be a guest or record your own show in our studio? Book a session or apply to be on the pod here: vilardidigital.com/studioVilardi Digital supports local businesses: Legendary Custom Merch — Fully custom apparel and merch that actually stands out. Vist their show room right here in Tarpon Springs or check them out online legendaryscreenprinting.com