#2 - The Multi-Site FM Playbook - Ciara Murphy, Zoe Bond and Charlie Massey-Reed

In this episode of The Facilities Management Exchange, we sit down with three facilities leaders whose careers prove there’s no single route into FM — but passion, resilience, and people-first values will take you far.Ciara Murphy brings over 20 years of experience in facilities and property management, known for her personable yet highly professional approach. With a natural ability to form strong relationships with clients, teams, and occupiers, she shares how human connection remains at the heart of successful FM.Zoe Bond offers a dynamic perspective shaped by commercial space optimisation, hospitality management, and large-scale operational leadership. With deep expertise in governance, change management, and project mobilisation, she discusses how strong leadership and team culture can transform multi-site success.Charlie Massey-Reed didn’t start his career planning to work in FM — but like many, he discovered the industry by accident and never looked back. His journey showcases how hard work, curiosity, and drive can lead to an impactful career at one of the top firms in the sector.Together, they reflect on the defining moments shaping their careers and the sector as a whole. From the unexpected paths that led them into FM, to the impact of COVID-19 on workplace culture and operations, the conversation uncovers what keeps great people in this industry. They also explore the evolving role of AI in the FM landscape and share grounded advice for anyone building — or considering — a future in facilities management.Whether you’re new to FM, leading multi-site operations, or simply passionate about the profession, this episode offers a thoughtful look at why FM remains such a rewarding space to build a career.