#20 Fabian Kortekaas – TUI - Strategie van de Kreeft

What this episode covers

Fabian Kortekaas, director customer experience en innovatie, vertelt in deze podcast over innoveren in tijden van crisis. Corona heeft veel sectoren op zijn kop gezet en zeker ook de reisbranche. TUI heeft deze ongekende crisis ook aangegrepen om versneld te innoveren. Met als leidraad ‘TUI creates moments that make life richer’ zijn medewerkers uit de hele organisatie in stelling gebracht om klanten ‘happy’ te maken. De menselijke factor terugbrengen in de dienstverlening in een tijd van crisis waarbij iedere euro telt. Hoe doe je dat? En hoe zorg je tegelijkertijd dat ook de digitale dienstverlening steeds persoonlijker en waardevoller wordt voor de klant? Fabian deelt zijn ervaringen. De drijvende kracht van de board, het belang van data, het delen van successen en vooral mensen stimuleren om zelf de bal op te pakken om de klant een unieke beleving te bezorgen.

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Frequently Asked Questions

How long is this episode of Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien?

This episode is 34 minutes long.

When was this Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien episode published?

This episode was published on August 29, 2022.

What is this episode about?

Fabian Kortekaas, director customer experience en innovatie, vertelt in deze podcast over innoveren in tijden van crisis. Corona heeft veel sectoren op zijn kop gezet en zeker ook de reisbranche. TUI heeft deze ongekende crisis ook aangegrepen om...

Can I download this Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.