#20 Il silenzio lacerante

from Customer Service Culture · host Paolo FABRIZIO

Hai mai fatto una domanda senza aver ricevuto risposta?In questo episodio ti parlo degli effetti devastanti del silenzio nell'ambito del servizio clienti. Gli highlight di questo episodio00:25 Tu mi parli ma io non ti rispondo01:03 Cartellino giallo: l'azienda non ti risponde > non ti considera > ti ignora01:55 Cartellino rosso: il peggior errore è ignorare i clienti sui social media03:31 Non rispondi ai tuoi clienti? Dal danno d'immagine al danno economico04:33 Chiusura e saluti.Leggi l'articolo completo qui –> http://bit.ly/1P9qiIG

Episode metadata supplied by the publisher feed · Published Apr 21, 2015

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#20 Il silenzio lacerante

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