EPISODE · Jul 27, 2025 · 26 MIN
#200 Brian Kenny | Improve your Customer Relationships with AI
from Stonks Go Moon · host Rocco Strydom
On episode 200 of the Stonks Go Moon Podcast, host Rocco Strydom welcomes Brian Kenny, Co-Founder and CEO of Momntum, for a conversation about what’s really broken in customer service and how AI can fix it.Brian shares how Leila, Momntum’s emotionally intelligent AI, is changing the game by not just responding to customer queries, but actually building relationships. From remembering your last appointment to checking in on how your dog is doing months later, Leila’s not just a chatbot; she’s a trust engine that turns CX into ROI.Rocco and Brian also explore:Why most AI chatbots fall short of real customer needsThe role of "Relationship Language Models" (RLMs) in modern businessPrivacy, consent, and setting ethical guardrails for AI behaviorReal-world results from Leila's deployment at clinics like SISUWhat makes customers stay loyal and how to measure thatIf you're building a customer-facing business, this is one episode you can’t afford to miss. It’s AI with empathy.🔗 Learn more: https://momntum.com🎧 Subscribe for more: linktr.ee/SGMPodcast
What this episode covers
On episode 200 of the Stonks Go Moon Podcast, host Rocco Strydom welcomes Brian Kenny, Co-Founder and CEO of Momntum, for a conversation about what’s really broken in customer service and how AI can fix it.Brian shares how Leila, Momntum’s emotionally intelligent AI, is changing the game by not just responding to customer queries, but actually building relationships. From remembering your last appointment to checking in on how your dog is doing months later, Leila’s not just a chatbot; she’s a trust engine that turns CX into ROI.Rocco and Brian also explore:Why most AI chatbots fall short of real customer needsThe role of "Relationship Language Models" (RLMs) in modern businessPrivacy, consent, and setting ethical guardrails for AI behaviorReal-world results from Leila's deployment at clinics like SISUWhat makes customers stay loyal and how to measure thatIf you're building a customer-facing business, this is one episode you can’t afford to miss. It’s AI with empathy.🔗 Learn more: https://momntum.com🎧 Subscribe for more: linktr.ee/SGMPodcast
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#200 Brian Kenny | Improve your Customer Relationships with AI
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