202. Balancing Automation and Personal Touch with Tech Trends

Your host, Dr. Addison Killeen encourages listeners to evaluate their businesses, examining processes involving technology to determine whether it enhances or detracts from the customer service experience. This thought-provoking episode serves as a reminder for businesses to find the delicate balance between leveraging technology and preserving the essential personal connection with customers. Dr. Killeen shares his preference for a direct, human response over automated phone trees, creating a small-town feel that contrasts with the impersonal touch often associated with larger businesses.