202. The secret to client happiness: Things I've learned the hard way

Communication is EVERYTHING when it comes to providing a good client experience and ensuring that you're the one steering the ship throughout each project! In this episode I'm diving into a few best practices to help you improve your client communication.  Your main goal as an interior design business owner is to ensure that all of your communication is clear and consistent so that your client always feels supported and in the loop. But just because it's one of the most important things in business, doesn't mean we're all experts!  Through the episode, I share the telltale signs that your communication skills likely need improvement, and ways you can set expectations for your design clients. I talk about balance, availability, systems and processes to identify, avoid or fix common issues and what I've learned from my own mistakes. As designers, we need to take the lead in this arena, so this episode is going to equip you to do just that.     Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!