EPISODE · Jul 8, 2009 · 5 MIN
2020 Vision
from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time · host Dr. Joseph A. Michelli
Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company.
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2020 Vision
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This episode was published on July 8, 2009.
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