2022 FM Research Ties Training To Staff Retention

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights. With thirty-plus years as a journalist covering the facilities management and design industry, Eileen has extensive experience working closely with facility managers, architects, engineers, and building management professionals, helping them with the challenges of maintaining workplaces, optimizing productivity, investment strategy, and design for the future of the build environment. Shawn, Randy, and Eileen discussed the 2022 FM results from the McMorrow reporting last year and the mindset shifts within the FM industry. Thanks for tuning in! Shownotes:(0:51) Introduction to Eileen(6:44) Annual Outlook Survey(9:28) About McMorrow Reports(11:15) About Facility Management(12:32) Topics of the 2022 Survey(19:42) FM Training(24:57) Changes in the FM Industry(31:13) Final Thoughts Links:Shawn BlackRandy OlsonEileen McMorrow Quotes:“We feel it’s important if you want to understand what’s going on in the industry and you want to understand trends…you’ve got to ask. You’ve got to go out and ask the broad audience.” - Randy Olson, (6:26) “...of course money talks, increased compensation talks, but, you know, invest in your people. Everyone matters and should be made to feel that way back…the time is now and you can’t afford not to.” - Randy Olson, (14:36)“Team members have to learn what they need to excel. They know it’s there. They know training makes an impact. They’re looking to get more training, but the management people need to go to the other management people and say these folks need credentials and we need to do the training because we want them to stay.” - Eileen McMorrow, (17:19) “I got a hunch that if you’re paying for a lot less real estate, you’re going to have time to re-deploy some of that money into training. There’s going to be some amazing workplaces two years from now when all this redesign is done.” - Eileen McMorrow, (28:19)