2024 Payment Trends: User experience gets a good look into the year ahead

We chat with Kellie White, Head of User Experience at Bottomline, about the UX trends we’ll likely see in ’24 from a payment perspective. She covers why UX should matter to a CFO or bank, how AI will continue to intersect with user experience, the development of mobile interfaces in payments, why designing inclusive and accessible experiences will become more critical, as will the seamless interconnectedness of API interfaces.