2025-10-27 Small Business Daily

Welcome to Silk Logic's Small Business Daily Podcast – your go-to for what’s next in AI and automation for entrepreneurs! I’m glad you’re here. Today we’re talking about some jaw-dropping AI advances – including how one travel giant slashed customer service times from hours to seconds, a new AI browser that could change how you work, and what small businesses are learning about digital transformation right now. Stick around – you’ll finish this episode feeling equipped and inspired for the week ahead. Let’s get to our first story. Here’s a headline you won’t forget: **Airbnb uses AI to solve customer problems in just six seconds.** Imagine calling support and getting help almost instantly. Here’s how they did it. Airbnb’s CEO Brian Chesky decided to pause plans to integrate OpenAI’s popular ChatGPT chatbot and instead built their own custom AI system, using tech from OpenAI, Alibaba, Google, and open-source models. This in-house platform takes care of most customer inquiries autom