2025-11-14 Small Business Daily

Welcome to Silk Logic's Small Business Daily Podcast! I’m glad you’re here. Today, we’ll reveal how a historic creamery is going digital with AI, explore why almost every sales team is pushing AI into their CRM, and show you how customer support teams are getting faster and smarter with new automation. Let’s dig into what’s making headlines! First up, let’s talk cheese—literally. Petaluma Creamery is one of America’s oldest dairies, and until recently, their operations were pure old-school: paper forms, manual orders, and legacy servers. CTO Daniel Peter decided enough was enough. So, he moved their entire order process—think buying and delivering over one hundred forty thousand pounds of cheese a day—onto Salesforce’s cloud platform. That sped up every step, cut down mistakes, and ensured compliance for organic certifications, too. Now, Daniel’s using affordable tools like Agentforce to let delivery drivers dictate orders by phone, have an AI handle customer service, and even answer