20250527 - Telstra embraces AI — with Accenture

How to squeeze your monopoly market. Text version: https://pivot-to-ai.com/2025/05/27/telstra-embraces-ai-with-accenture/ Patreon: https://www.patreon.com/davidgerard Patreon (enterprise rate): https://www.patreon.com/checkout/davidgerard?rid=6951364 Ko-Fi: https://ko-fi.com/A1529D5 Buy me nice things: https://www.amazon.co.uk/hz/wishlist/ls/3Q8VZW46J6DM6 Get an extremely cool Pivot to AI shirt: https://pivot-to-ai.redbubble.com Sources: How Telstra will make Australia pay up for the AI boom https://www.afr.com/chanticleer/how-telstra-will-make-australia-pay-up-for-the-ai-boom-20250527-p5m2jo Towards a better connected future https://www.telstra.com.au/exchange/connected-future-30 Telstra expects to shrink workforce as it leans in 'hard' on AI — including in customer service https://www.theguardian.com/business/2025/may/27/telstra-ai-job-cuts-investors-workforce Telstra and Accenture Launch Silicon Valley Hub to Rapidly Advance Benefits of AI for Telstra Customers and People https://www.businesswire.com/news/home/20250513496422/en/Telstra-and-Accenture-Launch-Silicon-Valley-Hub-to-Rapidly-Advance-Benefits-of-AI-for-Telstra-Customers-and-People Tired of waiting on hold? Telstra thinks this might fix that problem https://www.brisbanetimes.com.au/technology/tired-of-waiting-on-hold-telstra-thinks-this-might-fix-that-problem-20250513-p5lyr9.html Previously on Pivot to AI: Please sponsor Pivot to AI! https://www.youtube.com/watch?v=W2S_3kkoBx0&list=UU9rJrMVgcXTfa8xuMnbhAEA Full Pivot to AI playlist: https://www.youtube.com/playlist?list=UU9rJrMVgcXTfa8xuMnbhAEA