20250618 - Salesforce: AI agents don't work, but we're charging 6% more for AI anyway

where you gonna go? SAP? Yeah, didn't think so Text version: https://pivot-to-ai.com/2025/06/18/salesforce-ai-agents-dont-work-but-were-charging-6-more-for-ai-anyway/ Patreon: https://www.patreon.com/davidgerard Patreon (enterprise): https://www.patreon.com/checkout/davidgerard?rid=6951364 Ko-Fi: https://ko-fi.com/A1529D5 Buy me nice things: https://www.amazon.co.uk/hz/wishlist/ls/3Q8VZW46J6DM6 Get an extremely cool Pivot to AI shirt or mug: https://pivot-to-ai.redbubble.com Sources: Introducing Agentforce 2.0: The Digital Labor Platform for Building a Limitless Workforce https://www.salesforce.com/news/press-releases/2024/12/17/agentforce-2-0-announcement/ "The future of customer support and service is here!" https://www.linkedin.com/posts/marcbenioff_agentforce-activity-7269552099120562178-IRGH/ Agentforce Is Now Available on Salesforce Help: But Is It Actually Helpful? https://www.salesforceben.com/agentforce-is-now-available-on-salesforce-help-but-is-it-actually-helpful/ Salesforce Signs Definitive Agreement to Acquire Convergence.ai https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-convergence-ai/ CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions (PDF) https://arxiv.org/abs/2505.18878 Updated Product Packaging and Pricing Offer New AI Capabilities and More Ways to Scale AI Throughout Every Organization https://www.salesforce.com/news/stories/pricing-update-2025/ Previously on Pivot to AI: AI agents mean Salesforce won't hire software engineers in 2025, apparently https://pivot-to-ai.com/2025/01/12/ai-agents-mean-salesforce-wont-hire-software-engineers-in-2025-apparently/ Full Pivot to AI playlist: https://www.youtube.com/playlist?list=UU9rJrMVgcXTfa8xuMnbhAEA