20250625 - Verizon's new AI chatbot: customer disservice

We don't care. We don't have to. We're the phone company. Text version: https://pivot-to-ai.com/2025/06/25/verizons-new-ai-chatbot-customer-disservice/ Patreon: https://www.patreon.com/davidgerard Ko-Fi: https://ko-fi.com/A1529D5 Buy me nice things: https://www.amazon.co.uk/hz/wishlist/ls/3Q8VZW46J6DM6 Get an extremely cool Pivot to AI shirt or mug: https://pivot-to-ai.redbubble.com Sources: Verizon adopts Google's Gemini AI to help customers solve 'complex' issues https://www.theverge.com/news/691810/verizon-google-gemini-ai-chatbot-customer-service Personal Shopper is Taking Over Your Account ... https://old.reddit.com/r/verizon/comments/1kohawy/personal_shopper_is_taking_over_your_account/ VZ.N — Q1 2025 Verizon Communications Inc Earnings Call (PDF) https://www.verizon.com/about/sites/default/files/2025-05/1q25_vz_earnings_webcast_transcript_0.pdf Meet the My Verizon app https://www.youtube.com/watch?v=b5y0fy74cdI&list=UU9rJrMVgcXTfa8xuMnbhAEA Verizon Communications Inc Q1 2025 Earnings Call https://youtu.be/62xlmlQA4kU?t=1656&list=UU9rJrMVgcXTfa8xuMnbhAEA Full Pivot to AI playlist: https://www.youtube.com/playlist?list=UU9rJrMVgcXTfa8xuMnbhAEA