2026 "The year of the Customer"

“Why the Year 2026 Will Be the Year of the Customer.” If you’re in staffing or recruiting, you already feel it — 2026 is shaping up to be a completely different kind of year. Clients want more clarity, more partnership, and a lot less chaos. Recruiters are evolving fast. And AI is redefining what “great service” even means. In this upcoming episode, Geneviève Bourgeois and I break down: 🔹 The real customer expectations rolling into 2026 🔹 Why the volume-based staffing model is about to get left behind 🔹 How AI-enhanced recruiters will raise the standard across the entire industry 🔹 The top friction points that are costing agencies trust 🔹 What HR leaders say they actually want moving forward 🔹 And the three things every staffing firm must commit to in 2026 If you want to walk into the new year with a competitive edge — don’t miss this one. 🎧 Episode goes live Nov. 25 at 1:00 PM MDT