#206 L'hai gestita bene? Per il cliente no

from Customer Service Culture · host Paolo FABRIZIO

Credi di aver offerto una buona prestazione, ma il cliente la pensa diversamente? A questo punto puoi reagire in due modi: continuare a pensare di averla gestita bene - modalità 'genio incompreso' - oppure analizzare la tua performance per capire cosa non è stato apprezzato e soprattutto cosa puoi fare meglio. Paolo Fabrizio condivide esempi preziosi a cui ispirarti. Articolo completo QUI >>

Episode metadata supplied by the publisher feed · Published Feb 6, 2024

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#206 L'hai gestita bene? Per il cliente no

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