207: Learning from Mistakes with Christina & Jen

Summary: Twin sisters in pet care share how they learn and grow together to solve problems and meet their client's need. Jen Adamo, owner of Jen's Happy Pets, and Christina Ranaldi, owner of Scruffy Puppy Pet Care, discuss their experiences hiring and managing staff, and what it's like learning from mistakes. They talk about giving grace, supporting your team, and understanding that issues will happen. We discuss the importance of learning from others and sibling rivalry. Topics on this episode: Being observant Managing staff Partnering together Comparing yourself to others Main take away: Even the best of pet sitters can make mistakes. Learn and grow from those so they don't happen again. About our guests: Christina Ranaldi - Scruffy Puppy Pet Care My name is Christina, I am the owner of The Scruffy Puppy. I live in Hazlet, NJ. I have loved animals all my life and have devoted many years to caring for pets from horses to hamsters. I have experience with many dog breeds from tiny fluff balls to larger "bully breeds." I love them all. I've worked as a groomer for many years and gained invaluable experience dealing with animals of all kinds. In my early years I had a horse, and worked on various horse farms. I currently have a 2 pups whom I love dearly. I love being around animals because they make me happy. I have a wonderful staff of dedicated, pet loving professionals! We are fully insured and want to provide professional yet personal care for your pets. Let us help you give them the care and attention they need when you can't be there. Jen Adamo - Jens Happy Pets Hi, my name is Jennifer! Jen Profile Pic I have loved animals all my life and I've devoted many years to caring for pets from hamsters to horses. In my teen years I owned a horse, and worked on various horse farms. From there, I moved on to work at the SPCA animal shelter and gained invaluable experience in my position as assistant manager. I also worked as a vet tech at Community Animal Hospital. In this position, I was able to assist veterinarians and not only acquire more veterinary skills but increase my understanding of animal husbandry as well. My background in animal care and my incredible love for animals prompted me to open my pet-sitting business. I have experience with many dog breeds from tiny fluff balls to larger "bully breeds." My animal family presently includes two rescues, "Boomer" the dog and "Mittens" the cat. Links: Scruffy Puppy Pet Care Jen's Happy Pets Full show notes and transcript Sponsored By: Pet Perennials Promo Code: Use 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days Time to Pet Promo Code: 50% off first 3 months Support Pet Sitter Confessional