Skip to content
21: Improving the Onboarding Experience - Nic Barry episode artwork

Mar 4, 2019 30 min

21: Improving the Onboarding Experience - Nic Barry

from Learning Uncut Hosted by Learning Uncut

Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding. Faced with substantial business growth, their onboarding experience had become inconsistent. Nic describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency. The needs of many stakeholders were considered to ensure that the approach supported everyone involved. Nic also discusses how the program is monitored, evaluated and maintained. Special bonus – Nic gives a great explanation of Net Promoter Score at near the end of the podcast. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/21/ Podcast information and more episodes: https://learninguncut.global/podcast/

Episode details come from the podcast's RSS feed.

Embed this episode

Ready to play

21: Improving the Onboarding Experience - Nic Barry

0:00 30:57

No transcript yet.

Requests help us decide what to transcribe next.

Share this episode

Similar podcasts

French Your Way Jessica: Native French teacher founder of French Your Way Boost your French listening skills and test your comprehension with this one of a kind series of podcasts. Get the chance to listen to a real conversation between native speakers talking at normal speed AND customise your learning experience through carefully designed sets of questions (2 levels of difficulty) available for download at www.frenchvoicespodcast.com. All interviews also come with the transcript. French teacher Jessica interviews native speakers of French from around the world who share a bit of their life and passion. Where else would you meet in one same place a French yoga teacher based in Melbourne, a soap manufacturer from Provence, or a couple cycling around the world? Growth Triggers: Content Marketing & AI Luis Diaz Discover how to use your podcast to generate leads, sales, and influence in any market. On this show Luis shares his best tested and proven secrets, tips, and strategies from launching over 300 podcasts in over a dozen different niches and generating over 59 Million Downloads for his clients. Learn how to increase your podcast listenership, create multiple new revenue streams with your podcast, sell more of your core offer and build a show that gives you leverage and authority in your space. From picking the right monetization strategy for your podcast to learning how to position your podcast in a crowded market on Apple and Spotify; this is show is the ultimate marketing and sales resource for online business owners who want to know what works with podcasting. Get in touch over on Instagram <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://www.instagram.com/luisr

Frequently asked questions

How long is this episode of Learning Uncut?

This episode is 30 minutes long.

When was this Learning Uncut episode published?

This episode was published on March 4, 2019.

Can I download this Learning Uncut episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.