21. Learning from Mistakes: The Big Fish Approach to Business Accountability

We are all human, so we think it's important to share a very human element that comes inside of Big Fish Contracting, and that's making mistakes. We strive for perfection, but we live in an imperfect world, and perfection is rarely achieved. However, we never lessen the standard here just because it can't be attained.    We're diving into some of the mistakes we've made, including installing the wrong shingle colors on someone's roof and accidentally ruining someone's beloved tree. We also discuss the steps we have taken to make them right. Our conversation focuses on the importance of being honest, having clear communication, setting expectations, and taking full responsibility when mistakes do arise.    We are always looking at how we can do better and how we can improve should a mistake happen. By resolving conflicts quickly and being transparent with our clients, we are able to continue to build trust and improve our practices to ensure high standards and customer satisfaction.    In this episode, we cover;  Understanding that mistakes happen  Some examples of mistakes we have made and how we were able to make those right  The importance of communication and taking responsibility   To connect with Big Fish Contracting, you can check out our website at www.bigfishcontracting.com. You can also follow us on our social channels: Big Fish Contracting Instagram Big Fish Contracting Facebook